Telemedicine: Should You Consider Implementing it into Your Healthcare Business?

Ryan Haines
May 20, 2019


The number of mobile apps on the market has skyrocketed as people look to technology to make their increasingly busy lives more efficient. This trend spans all industries, and healthcare is no exception. According to Grand View Research, the global telemedicine market is expected to reach $113.1 billion by 2025 and according to Business of Apps, 66 of the 100 largest hospitals in the United States have some type of mobile app for their patients. Private companies and individual providers are also jumping on the bandwagon, offering telemedicine apps like Amwell, PlushCare, and Dermio. The unique problem that healthcare providers face, however, is that the nature of their business can make users especially apprehensive about letting technology stand in for the traditional team of humans. Healthcare information is particularly sensitive and the work often requires a significant level of skill, training and empathy. Thus, user adoption levels are disproportionately low for the number of apps being offered by providers and insurance companies. That being said, there are too many upsides to the technology to ignore, and we believe that mobile apps, with and without the addition of artificial intelligence components, will be indispensable to the future of healthcare.

What is Telemedicine and What are the Purported Benefits to Patients, Payers, and Providers?

Telemedicine is healthcare delivered remotely, whether it be by telephone, mobile apps, video conferencing, or some other means of electronic exchange. It encompasses several different services, including remote patient monitoring (vital signs collected remotely via a wearable device on the patient), store-and-forward technology (x-rays and other types of images and data can be transmitted to multiple locations for evaluation) and interactive telemedicine (real-time communication between patient and provider and/or virtual assistant). The benefits of this type of technology include:

What Are the Barriers to Adoption?

How Can Telemedicine Be Implemented into Your Business?

There are two major types of telemedicine technology to consider when deciding on the best fit for your particular business.


The benefits of telemedicine will only grow over time as an already short-staffed healthcare industry fights to keep up with demand for care. The technology can be implemented in various combinations of artificial intelligence and human telecommunication that best fit the unique needs of all the various types of providers in the industry, nearly ensuring a great return on investment. If you see an opportunity for telemedicine in your own business, reach out to your preferred custom software company to see what solutions they can offer. You’ll be ahead of the game and well on your way to improved efficiency.


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